Once you've placed an order on our website, you will receive an order confirmation email within a few minutes. This email will contain all the details of your purchase, including the items ordered, billing and shipping information, and the total amount.

If you do not receive the confirmation email within a few minutes:

1. Check your spam or junk folder, as it may have been filtered there.
2. Ensure that you entered the correct email address when placing the order.

If you still can't find your confirmation email, feel free to contact our support team at namaste@crystalhealshop.ca, and we’ll be happy to assist you!

We understand that sometimes a shipping address needs to be updated. If you'd like to change your shipping address after placing an order, please contact us at namaste@crystalhealshop.ca as soon as possible.

Here’s how it works:

1. Before Shipping: If your order hasn’t been processed or shipped yet, we can update the address for you.
2. After Shipping: Unfortunately, once the order is shipped, we can't make any changes. However, we recommend reaching out to the carrier with your tracking number to see if they can assist with rerouting.

For any further help, feel free to reach out! 🌿

Shipping times depend on your location and the shipping method chosen at checkout. Here’s a general guide to help:

1. Order Processing Time: We typically process and ship orders within **1-3 business days** after they are placed.

2. Shipping Time:
- Standard Shipping: This usually takes 5-7 business days within North America.
- Express Shipping: Available at checkout for faster delivery, typically 2-3 business days.

Please note that these are estimates and may vary depending on holidays or any unforeseen delays with the carrier.

Once your order is shipped, you'll receive a tracking number via email to follow your boho goodies right to your doorstep! 🌸

For any shipping inquiries, feel free to contact us at namaste@crystalhealshop.ca